Miriade.com uses Smart Checkout technology which makes your purchasing process quick and easy. You won't need to create an account; you'll just proceed to the order the first time and the website will remember your account for next purchases.
In the top right part of the home page, click on the icon "My Account" and fill in the form for new clients. Following the registration, you'll receive an email to confirm your account. Once the account is confirmed, you can proceed to purchase.
In the top right part of the home page, click on the icon "My Account" and enter your email address and password in the "Sign in" tab.
Yes, you can modify your details any time. Login and access your personal area and enter your new details.
For security purposes, we don't have access to our users' passwords. Click on forgotten password and you'll receive a message with instructions to follow in order to create a new password safely.
Click on the desired product to view the product details, including specific info on the item. To place the order, click on "Shop now". You can also add the product to the cart directly on the menu by clicking on the related icon showed on the image. Proceed with checkout and enter your billing and shipping addresses. Select the payment method and review and confirm your order. After payment, the order will be placed.
After placing the order, you'll receive a confirmation email which informs you that your order has been received. You can find it in the order page by entering the reference details. You can also access your order history from your account.
You can screenshot the page where the error occurred or copy the error message and send it to help@miriade.com for further assistance.
To view your order information and history, sign into your account and go to your orders in your personal area. Select the order number and click to visualize it. If you purchased without registration, enter your email address and order number in the order page.
After adding the desired products to the cart, you can add the promo code in the checkout stage. If the promo code is not working, please verify if it's still valid and not obsolete and refer to Terms and conditions. If you need further assistance, you can contact us at help@miriade.com.
Unfortunately, it is possible to use only one promo code for each order. Promo codes are not cumulative.
You can click on the "let me know when it's back in stock" in the desired product page or you can contact us at help@miriade.com. Moreover, if you subscribe to our newsletter, we'll keep you updated on all new arrivals.
It is possible to amend or cancel the order until confirmation that payment is received. After payment is received, it is no longer possible to amend or cancel the order. This includes changes to size or colour, removal or addition of items, amendments to the billing address and payment method. It is advised to check the order before completing the purchase. If you need assistance, you can contact us at help@miriade.com.
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Miriade.com accept the following payment methods:
Payment must be made by the Customer at the time of the online order or cash on delivery directly to the courier at the time of delivery of the parcel.
Euro is the only accepted currency.
Miriade guarantees maximum security thanks to the most utilized encryption solution in the market. In fact, by clicking on the owned credit card, the Customer will be redirected to the payment website supervised by the company Adyen that implements the security standard SSL. In the context of fraud prevention, Miriade employs 3D Secure payment for orders paid with credit cards Visa and MasterCard. 3D Secure (also called Verified by Visa or Mastercard SecureCode) is a payment system with authentication that allows to reinforce the security during online purchases.
All transactions are safely processed in order to guarantee maximum security of personal data to Miriade.com Customers. Miriade.com Customer's financial information (credit card number, credit card expiry date and other personal data) will be exclusively processed by Adyen and will never be stored and/or known by Miriade.com. All relevant information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent. For further details, please read the Privacy Policy of Miriade.com.
Kindly try again and input the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us at help@miriade.com.
Yes, all prices of products shown on the website include VAT.
In order to receive an invoice, you can tick the "I want an invoice" box in the checkout stage. A tab will appear where you shall enter your invoicing details.
Delivery is made indicatively within 1-2 working days from dispatch to most Italian locations and within 3 working days from dispatch to Europe (for some postcodes of Norway and Portugal 3-5 working days after the day of dispatch).
After the order dispatch you will receive a confirmation message and/or email with your tracking code for checking and/or rescheduling shipment.
Miriade.com ships to Italy and European Union countries.
Shipping costs are automatically calculated during checkout according to weight and zip code.
When the parcel will be given to the courier, and/or the day of delivery, you will receive a notification by email and/or SMS indicating the date (or time frame) of the scheduled delivery. If you won't be available for delivery, you can choose to change the date.
Yes, following the order dispatch you will receive a confirmation message and/or email with your tracking code for checking and/or rescheduling shipment. You can modify the delivery address and choose one of the following options:
In case of absent recipient, the service guarantees two automatic delivery attempts. In case of non-delivery at the first attempt, the courier will leave a notice to inform the recipient that a second delivery will be attempted the following working day. In case of absent recipient also at the second attempt, the courier will leave in the mailbox a notice with info on the post office where the recipient shall pick up the parcel in the following 10 working days, Saturdays included.
Unfortunately, in-store pickup is not available yet. You'll be able to pick up your order in all Miriade Stores starting from October 2020.
If you still haven't received your order after the scheduled delivery date, please track your order to verify shipment status. You can contact us at help@miriade.com for further assistance.
The return must necessarily take place at the expense and under the responsibility of the Customer within 30 days following delivery and only on the condition that returned items result intact and unused. In order to return one or more items to Miriade.com, the Customer must respect mandatory conditions listed in the "Returns and refunds" section.The Customer is supposed to follow the instructions listed on the form attached to the parcel or the instructions for returns and refunds placed inside the parcel.
You'll be refunded through payment of the item amount with same payment method used for purchase. The reimbursement will be made with credit card (if the order was paid by credit card), PayPal (if the order was paid by PayPal) or bank transfer.
You can subscribe to our newsletter by entering your email address in the "Subscribe to the newsletter" tab or by ticking the "I want to receive the Newsletter" box at the time of registration.
You can contact us at the email address help@miriade.com or call the phone number +39 0818266727 from Monday to Friday from 9.00 am to 6.00 pm, excluding holidays. Alternatively, you can contact us on our social media or through the Contact form.
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